Wil Seto

Mark: Hi, it's Mark from Top Local. I'm here with Wil Seto of Insync Physio in Vancouver and Burnaby. They have two award-winning offices to serve you in the lower mainland and they provide sterling physiotherapy services and massage therapy services. How are you doing today Wil? 

Wil: I’m doing great. Thanks for that shout out. That's great. 

Mark: So we're going to talk a little bit about your background. What got you into becoming a physiotherapist and opening clinics? 

Wil: Yeah, absolutely. Well, first of all you know, I guess you could go back to my background, like growing up, I always loved sports and just like staying fit and active. 

I used to compete in freestyle wrestling. And I did that for several years. I also played competitive volleyball. And that was in my high school years, and then moving into university, I went right into doing personal training stuff. And I was really excited working with people and helping with their health and fitness goals while I was actually completing my studies in kinesiology. And so during that time at university, I also discovered Ultimate Frisbee. So I'm always like, you know, doing something active and, and then I ended up playing competitive ultimate for a few years until I myself got it very badly injured. 

So I guess you could say, that was really one of the biggest things that led me into the path of going into kinesiology, which is the study of human movement. And then really getting into a physiotherapy, because physiotherapy studies is sort of the next level for me. And if you actually have to go back into like a little bit of like my background, you know, I've been practicing and working as a physio now since 2001.

And like I was saying previous to that, I did my degree in kinesiology and I worked as a kinesiologist. And as a trainer as well. But then like I said, you know, going into physiotherapy was just a whole new level of being able to help people. And I think that's where it ultimately is you know, in terms of why I really liked getting into this profession and healthcare because it was the way that I was able to help people.

So that was all in Ontario. I did all my studies there and when I completed my physiotherapy training at McMaster University, so that's back in 2001, I decided to move out here to Vancouver because it's just such an awesome place here in the West Coast. I took up rock climbing as well, and I played more, kind of recreational Ultimate Frisbee. And just love sports, love watching sports as well, big fan of hockey. And I also run as well. And those are my big sort of main go to things in terms of fitness for me.

So I guess you could say that when I actually became a registered physiotherapist and I started working in 2001, I realized that my learning and training in my career was it just beginning. And so I started my mentorship training. Mainly in two specialized areas, primarily in Orthopedics and pursued my diploma in Advanced Manual Therapy and then primarily in sports physiotherapy.

And so the main reasons behind that was because I really liked the aspects of what the manual therapy stuff offered. And it was a pretty intense, vigorous program of in class courses and self directed studies. And so they had these in class examinations that tested our abilities in clinical reasoning, hands-on manual therapy assessment and treatment skills. And then there were these like intense national exams that were written in the hands on practical exams that we had to fly to different places to go and write. And then you undergo these examinations to then complete your final training, which basically gives you the designation of becoming what's called a fellow of the Canadian Academy of Manipulative Therapist or FCAMPT for short. 

And so this is where I really honed my clinical reasoning skills. And more importantly, my hands on manual therapy skills and assessment skills. Ranging from stuff like, you know, soft tissue treatment techniques to joint and manipulative adjustments. So that's like the advanced manual stuff.

And then I really felt that I'm doing something related to sports was important for me too, just because my background in athletics and doing things that was very athletic based. So at the same time, I ended up doing my training in sports physiotherapy, and it was also a very vigorous and intense training process while I was going through the manual therapy stuff. And here basically I worked with like numerous athletes, sports teams and obviously keeping up with working with people in the clinic as well at the same time. 

And so I ranged from working with people who were doing amateur sports and things like that, more on a local level in Vancouver. To more competitive stuff like some of the provincial teams, like the Team BC Rugby and then like some other hockey teams, like at UBC to working,  like more competitively at like the Olympic Games. And then with a lot of Ultimate Frisbee player athletes, where I ended up working with like Team Australia primarily and I did a bit of work with Team Canada. 

But primarily you know, I really believed in sort of that active lifestyle, obviously, and then looking at how to rehab your injuries. And combining I think that the manual hands-on therapy approach with that sports physiotherapy approach was something that I really felt was a really good path for me. And ultimately with my training completed in 2009, where I ended up getting a lot of that expertise and training under my belt, which really helped me solidify a lot of things that I believe than how I could help people.

And which led me to ultimately, I guess you could say create my core value system for opening up the clinics. And I first opened up Insync Physiotherapy at the Cambie location in Vancouver in 2011. And then four and a half years later in 2015 I ended up opening up my second location in North Burnaby. And really what it comes down to is the question of why did I end up doing that?

So, you know, I think exploring that, it was a really good process for me. And I think that having a deeper dive into I'm looking at the fact that I was really committed to wanting to better myself all the time. And I still do, even after doing so many, like hours, thousands of hours of continuous studies, all this training that I've done, you know, I'm still doing more to better myself.

And so this commitment to excellence that I really believe in and that commitment to excellence,  you know, is obviously reflected and in these courses and these things that I've done. And with the team that I've created, the physios that I have working with with me, alongside with me, I believe they also have the same values that I have as well, in terms of a commitment to excellence. And these courses and these designations that we've accumulated and you know, they're all not just nationally recognized, they're also internationally recognized, which is really cool as well. So that's been a big driving factor, is to always learn. So it's a lifelong learning thing for me and for our whole team. 

I guess the second thing goes along with our value system of our commitment to caring for people. And I think I mentioned it earlier, but how I just love helping people and working with people in this way. And it's actually kind of funny because before I actually went into studying kinesiology, you know, one of the things I also really liked to do, was that I actually was considering looking at becoming a firefighter.

And the reason why was because I just wanted to help people and it was very physical and I thought it was really cool. But then I realized that getting into kinesiology was definitely more specific in terms of what I really loved and was passionate about. Because it was about learning about the body and something that you know, it's just amazing for me to understand. 

And to be able to help other people to care for and understand their bodies and how they work. It is something that I think really, it drives me and our team to really be better. Right. Because I think that when we're able to get someone, it doesn't even have to be like, back to a sporting event. It could just, so they can actually even just, you know, put on their socks again for the first time with a pain or getting out of the house and walking down the block. 

But you know, we've taken it to the next level where we worked with athletes at many different levels and people who want to excel. And I think that that level of caring and commitment to caring for people is really what is a driving factor for us. So that's really important.

And I think the third thing is our commitment to really, I guess you could say it's a community thing. Our commitment to be integrated in community and to build a better, more caring community. And the ways that I've done that is I felt like with our team, that we've really gone out and reached out to different associations and partnered up with, like for example, Vancouver Ultimate League, Run Vancouver, or just, you know, a couple of partners that we currently have, where we're providing onsite physio, where we just volunteer our services and connect with the community. We provide these free services for them. We love getting out there and just connecting and just working with people.

We do sport injury prevention talks, and we do like a doctor lectures for allied healthcare professionals. And so we, we try and teach other people in the healthcare community, you know, how to take care of not just themselves, but the people that they're actually helping. And so we're building the network and that's the other important thing for us. Is that we have a community and that we're building a stronger and more caring community of people that are also in line with our values.

So essentially, you know, we have a team of people that also are feeling the same way about how we want to help people. And so that's primarily why I do what I do. I really strongly believe that those are the core things that drive myself and have our team aligned with what we do.

Mark: So if you're in pain, these are the guys to see, frankly. Insyncphysio.com. Check out their website. You can book online or give them a call for Vancouver. (604) 566-9716. Or in Burnaby (604)298-4878. You can call and talk to them. They're easy. They're approachable. They're really good at what they do. And you'll see. Check out the reviews, they're all five stars. Thanks Wil. 

Wil: Thanks Mark. I appreciate it.