New Safety Protocols for COVID-19

Before Arriving for Your Appointment

  • Did you complete the Covid-19 Symptom screening questionnaire?
  • Did you bring a clean mask?
  • Did you bring your own appropriate clothing for what you will be treated for?
  • Did you leave unnecessary personal items (bags, jackets etc.) at home?
  • Did you leave other household / family members at home?

Upon Arriving for Your Appointment

  • All patients are to arrive no earlier than 5 minutes prior to your appointment time. Please ensure you have used the washroom prior to entering the clinic as our staff washroom is no longer available to patients unless it’s an emergency.
  • Please knock on the front door and our Client Care Staff will welcome you.
  • Our staff will check that your COVID-19 Symptom Screening was completed. Please remember to complete this before your appointment. You will then be immediately asked questions from the COVID-19 Symptom Screening again. All staff will also complete the COVID-19 Symptoms Screening daily. 
  • Before entering the clinic, you will be given hand sanitizer to use and asked to put on your mask if you brought one. It is mandatory to wear one before you step into the clinic. We can provide you with one for $1.50 (at cost).
  • We will check if you have a credit card on file. If possible, all payments will be done beforehand and any and all receipts will be emailed to you.
  • When ready, your therapist will come and great you and escort you to your treatment room. Each therapist is operating at 40% to 60% of their normal capacity to decrease congestion, facilitate safe patient flow and to allow for thorough cleaning and disinfecting of each room.

After Finishing Your Appointment

  • Your Clinician can help you rebook your next appointment, have our Client Care Staff at the front desk help you rebook, or rebook online at home.
  • Your Clinician will escort you to the exit to assist in safe traffic flow in the clinics.

Physical Distancing

If we are not wearing a mask and gloves, we will maintain a physical distance of 6 feet from you and ask that you do the same for us. We have added plexi glass / sneeze guards, rearranged furniture, added floor stickers and signs to assist with traffic flow. Please read all the signs. Our Therapists may also use face shields or protective eye wear during treatment.

Frequent Hand Washing and Hand Sanitizing

There is hand sanitizer at the reception, in the gym area, and every treatment room. Your Therapist will frequently wash or sanitize their hands each time they put on or take off their gloves or masks. We have posters outlining proper hand washing and hand sanitizing procedures (20 seconds with lots of soap and entire surfaces of the hands). We encourage you to please avoid touching your face.

Cleaning Protocols

  • All hard surfaces, door knobs, light switches, shelves, treatment tables, vinyl bolsters, vinyl pillows, vinyl stools, floors, gym equipment, physio apparatus and equipment will be cleaned with a hospital / medical grade disinfectant each time after being used
  • Reception area – all hard surfaces, door knobs, sneeze guards and anything touched will be cleaned at least 2 times per day.
  • Anything that has been touched will be sanitized.
  • Only clean towels will be provided.